Refund policy

EXTENDED RETURNS

All orders placer now can be returned within 4 weeks, this applies to online orders and purchased made in our stores.

RETURNS

Sometimes the fit isn’t right, so here at LAUREN COUTURE we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item dispatched to us within 28 days of receipt by you.

It’s important to note that shipping costs are not covered by LAUREN COUTURE when sent back, so we suggest using your local post office for the best service and tracking ID. Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 28 days of receipt.

Mislaid your returns sheet? Don’t panic. Just send us over an email at Info@laurencouture.com and we’ll be happy to help you out.

When filling out the sheet, please make sure you indicate if you would like a refund or an exchange Some items are not eligible for a return or refund, but don’t worry. We make sure our designs clearly state this for you.

Payments will be credited back to the original purchasers credit card. Returns for refund are processed within 2-3 working days of receiving the item. Please note SALE items are refunded via Gift Cards.

Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

We’re happy to process store credit refunds and these will be displayed as a code in your email inbox. This will be made available immediately after 2-3 days of processing. Credit notes can only be used in our online store. We don't take any responsibility for lost parcels whilst being returned to us.

 

EXCHANGES

Sometimes the fit isn’t right, so here at LAUREN COUTURE we’re happy to accept exchanges on any garment that is unworn and still fitted with all security ribbons and labels.

This applies to any item dispatched to us within 28 days of receipt by you. Exchanges take around 2-3 working days to process, plus the delivery time to your area. It’s important to note that shipping costs are not covered by LAUREN COUTURE when sent back.

Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 28 days of receipt and identify which item you would like replaced.

Mislaid your returns sheet? Don’t panic. Just send us over an email at Info@laurencouture.com and we’ll be happy to help you out. Feel free to be picky. You can exchange your item for any size or item (permitted it’s in stock) and we send them back to you at no extra charge.

We offer 2 exchanges for every item. If you want to treat yourself even more and the replacement costs extra, a gift card will need to be purchased for the difference. Please let us know if you have made the purchase at SUPPORT@LAURENCOUTURE.COM If the replacement is less expensive than the original, don’t worry.

We’ll make sure the difference is refunded back to your original payment methods. Alternatively, you may refund the original item and then purchase the new, lower-priced item. SALE ITEMS We can only refund returned sale items by credit note for use on our online store.

3 for USD $225 deals are not returnable for exchange, refund or store credit. USD $68 sale items are not returnable for exchange, refund or store credit. 5 for USD $150 promos are not returnable for exchange, refund or store credit.

 

LATE RETURNS

We’re unable to accept returns beyond the 28 days of your receipt and anything sent to us after 28 days may be returned to you.

CARRIERS TO RETURN

Use your local post office with a signed-for service and ask for a tracking number so you can follow your return. Don't use DHL or TNT to return your orders as these carriers will not deliver to us.

If you have any further queries connect with us using below information. 

Phone number : +972 53-3339216

Address : Misho’l Ha Nurit Street, 5 - Kfar vradim
Israel
Zipcode : 2514700